Questions
Please read the FAQ's below. If you can't find the answer you are looking for, please send us email on contact@ your-elly.com
Product
What is electrotherapy?
Electrotherapy is a medical method that uses a low-intensity electric current to relieve pain.
It is effective on acute or chronic pain, in case of muscular, articular, neuralgic or even viceral aches such as periods. pain The TENS technology (Transcutaneous Electrical Nerve Stimulation) allows to relieve pain in a non-medicinal way.
How does your Elly work?
The gentle electrical pulses move through the skin to nearby nerves to block or shut out the pain message from ever reaching the brain from the source of the pain. The gentle electrical pulses increase the production of the body's natural pain killer, such as endorphins.
Is Your Elly compatible with an IUD?
Yes, Your Elly can be used when you have an IUD. However, if you have any doubts, it is best to contact your doctor.
Is it normal to feel tingling during the electrotherapy session?
It is perfectly normal to feel some tingling during the session.
It is possible that you lose some sensitivity after the session, but don't panic, sensitivity will return after a few minutes.
If the sensation becomes uncomfortable, you should reduce the intensity
Can I do sports with Your Elly?
You can walk and go about your daily life while wearing Your Elly. If you sweat or move around a lot, it is likely that the adhesion of the patch will decrease and cause it to be less or no longer effective.
How long is battery life?
Our battery life should be anywhere between 5-8 hours depending on the level of intensity being used.
My device is not working
Check if the electrodes (ELLY PAD) are well stuck on the skin before turning on the device. The device turns off in 3 seconds if it is not in contact with the skin.
How to maintain the Your Elly and the electrodes (ELLY PAD)?
After each use, detach the wire from the electrodes and place them on the white piece. You can then store it in the carrying bag.
Avoid that the electrodes stick on anything because this will damage the effect of the gel.
Keep the device away from moisture, high temperatures and direct light.
What to do if the electrode pads don't stick?
Please wash it with water quickly and dry the surface. natural drying and reuse when the surface of gel has a loss, please change the new electrode pad.
Shipping and guarantee
How does it cost for shipping?
Good news, your delivery is free !
How long is Your Elly guaranteed?
Your Elly is guaranteed for 1 year. If you have any questions about the warranty, please contact us contact@your-elly.com
How do i track my order?
As soon as we receive your order, we send you an email confirming your order.
Once your package is registered with our carrier, we will send you a tracking number.
If you have any questions about your order, please contact us at contact@your-elly.com
Can I change my shipping address?
You realize that the address provided is not correct? We can absolutely help you change that! If your order has not shipped, please send us the new details and we can change it for you. We can only ship your order to the address you provided on your order.
If you have provided an incorrect address and the package is delivered to that address, we will not be able to pick it up, so please double check your address!
Do you have a return policy?
Yes we do. You can get all the information about our return policy on our website.
